Payments – How Do They Work?

All consumer proposal clients will make their payments by pre-authorized payment, unless the trustee agrees to accept cash payments, or requires you to make cash payments.

Pre-authorized payments are convenient: no cheques to write, and no trips to our office to pay by cash. Even better, you can pick the payment dates and frequency to match your pay periods, so if you get paid weekly, you can make your payments weekly, on your payday.

Here’s how it works:

Pre-authorized payments will be processed at 9:00 am on the designated date, except for non-business days where the payment will be processed on the preceding business day (such as Friday for a Saturday or Sunday payment), and taken from the account on the next business day.

If funds will not be in your account on the due date, please call our head office at 1-800-472-7775 ext 6000 or email prior to the payment being processed to hold the payment and to make alternate payment arrangements.

There is a $25 NSF charge for bounced payments.

If you are having problems making your payment, or if you expect to have problems, please call our office immediately at 1-800-472-7775 ext 6000. We would prefer to discuss the situation with you as soon as you realize there may be a problem, because the more advance notice we have, the easier it will be to work out a solution to get you back on track.