We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site or fill out a form in connection with services and features or resources we make available on our Site. Users may be asked for, as needed to respond to requests: name, email address, phone number or other relevant information. Users may withdraw consent to the use and disclosure of this personal information at any time by contacting the Privacy Officer at the coordinates below. Users may, however, visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain Site related activities. Please note that we are not responsible for any unsolicited personal information submitted by you through the comments section of the Site.
We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
We may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your requests.
- To send you updates
If you request it, we will send you a newsletter with updates from the Site.
- To personalize User experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To respond to the User’s request
We may use the email address or phone number to respond to your inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users’ personal information to others.
Visitor information is not disclosed to anyone except www.hoyes.com personnel who need the information, e.g., to respond to a request.
Mail: 800 King Street West, Suite 2A Kitchener, Ontario N2G 1E8
Attention: Privacy Officer
or Contact us by e-mail
If you are not satisfied with our response to your privacy concerns, you may wish to contact the Privacy Commissioner of Canada for assistance between the hours of 9 am and 5 pm EST:
By telephone at:
Telephone: (613) 995-8210
Fax: (613) 947-6850
TTY: (613) 992-9190 or on the Web at: http://www.priv.gc.ca
Or by mail at:
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Your acceptance of these terms
POSTING DATE: 30/06/2014